Bitstamp Buttresses its Exchange

Our data confirms what was beyond even our most optimistic forecasts for customer growth in the past year. Under normal circumstances this would be cause for celebration, but we are certainly far from feeling in celebratory mood.
He also hinted frustration at having to field so many queries from newbs who lack the slightest understanding of the sector they’re so hastily piling into, noting: “The arrival of so many people who are completely new to the industry means we are also now fielding very different questions about what crypto is”.
Madness and Mania

Bitstamp is also heavily investing in human resources. Nejc Kodrič writes:
Aware that you need real-time contact with us, and much better response times, we will be setting up a call centre with over 100 staff, which will be up and running in the coming weeks. We will also have a new ticketing system in place in 2 weeks from now to expedite the resolution of open tickets.
He finishes: “Don’t give up on us. I promise you that the efforts we are making will soon show results.”
Denial of Service
Other exchanges have also been hit with growing pains, with Bittrex, Cryptopia, Bitfinex, and Binance all temporarily shutting up shop at some stage during the past month. Normal service has since been resumed, and exchanges are reporting record trading volume. On Thursday, Binance published a snapshot of its six-month performance, revealing that it now serves three million active users a day.

From Bittrex’ curious coin delisting policy to Kraken’s record downtime, every major cryptocurrency exchange has been in the news this week. Even Poloniex hasn’t been exempt; gremlins in its trading platform caused users to report a spate of oddities, including massive sell walls and orders disappearing from the books. The problems now seem to have been addressed, but not before Zcash was forced to publish a statement pointing out that the ZEC sell wall on Poloniex was impossible, as at 3.9 million coins it was greater than the total number of Zcash in existence.

From onboarding to uptime, cryptocurrency exchanges are being vigorously stress tested. With only 1% of the world invested in crypto, the avalanche of new users may still have a long way to run.
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